"Company" refers to Wistech Information Systems (Pty) Ltd (Reg: 2023/768551/07). "Customer" refers to the person or entity purchasing goods or services. "Services" refers to ISP connectivity, network maintenance, CCTV monitoring, or ICT installations.
Clause 02 - Service Delivery
Provision of Services
The Company provides Services with ISO-aligned care and engineering skill. Connectivity and monitoring uptime are proactively managed via our NOC; while we engineer for high availability, external grid/upstream faults cannot be guaranteed uninterrupted.
Clause 03 - Billing & Accounts
Payment Terms
Recurring billing is processed on the 25th of each month and invoices are payable within 7 days of issue. Interest at the maximum rate permitted by the National Credit Act may be charged on overdue accounts. (Note: As WisTech is currently not VAT-registered, no VAT is applicable.)
Clause 04 - Hardware Title
Ownership & Risk
Ownership of all supplied or installed hardware remains vested in Wistech Information Systems until paid in full. Risk in the hardware passes to the Customer upon physical delivery or installation at the Customer's premises.
Clause 05 - Indemnity
Limitation of Liability
To the extent permitted by South African law, the Company shall not be liable for indirect, incidental, or consequential damages, including loss of profit or data, arising from the use of Services or hardware provided.
Clause 06 - Environmental
Warranty & Maintenance
Hardware carries the official manufacturer's warranty. The Company is not liable for failures caused by misuse, unauthorized third-party modifications, or external factors such as Eskom power surges or direct lightning strikes.
Clause 07 - Cancellations
Termination & Suspension
Either party may terminate monthly services upon 30 days' written notice. The Company reserves the right to suspend Services if an account remains overdue or if terms are breached.
Clause 08 - Jurisdiction
Governing Law & POPIA
This agreement is governed by the laws of the Republic of South Africa. All surveillance and data services are configured in accordance with the Protection of Personal Information Act (POPIA).
Questions About an SLA, Invoice, or Commercial Contract
Contact our accounts and administration desk at admin@wistech.co.za or call 010 261 5304.
